1. These Terms of Use

• These Terms of Use (the "Agreement") govern your access and use of our online platform (the "Platform"), which provides mental health support, personal growth guidance, and related information. The Platform may be accessed via various websites or applications whether owned and/or operated by us or by third parties, including, but not limited to, the website https://builtontherock.app, its related apps, websites and integrated platforms.


• By accessing or using the Platform, you confirm your acceptance of this Agreement and our Privacy Policy. You should read this Agreement and ourPrivacy Policy carefully before using the Platform. If you do not agree to be bound by any term of this Agreement or our Privacy Policy, you must not access the Platform.


• We may amend this Agreement from time to time. Each time you wish to use our Platform, please check this Agreement and the Privacy Policy to ensure you understand the terms that apply at that time. If you continue to use the Platform after we have amended the Agreement, you confirm your acceptance of the amended Agreement. This includes changes and improvements to our services.


• We have written an easy-to-understand Clarity Statement to explain what the Built on the Rock (BOTR) service is and what it is not. Please read that and let us know if you have any questions. You can contact us by email at hello@builtontherock.app.By accessing or using the Platform, you confirm your acceptance of the Clarity Statement.

2. Who We Are

• When the terms "we," "us," "our," or similar are used in this Agreement, they refer to Built On The Rock Limited, the owner and operator of the Platform. Our registered office is at 74 Bramwell House, Harper, London, England, SE1 6RJ, and our company registration number is 15057981.


• When the terms “you,” “client,” or “user” are used in this Agreement, they refer to you, the user of the Platform.

3. The Platform

• The Platform is provided by Built On The Rock to:
  • Provide information and materials relating to mental health (the “Materials”)
  • Enable you to arrange mental health support (“ Provider Services”) from mental health advocates and professional mental health practitioners (“Providers”);
  • Facilitate interactions for immediate mental wellbeing and personal growth support.
• Your church or other ministry may have entered into an agreement with Built On The Rock for you to access the Platform. In such cases, if you have any queries about the scope and duration of the services, you should contact your church or ministry.
• You agree that all interactions with Mental Health Advocates and Providers shall be arranged through the Platform. You agree not to arrange or accept any Provider Services from a Provider outside of the Platform, even if a Provider requests this.
• You understand that the Platform is a tool for mental wellbeing and personal growth support and does not replace therapeutic interventions.

4. Suicide, Self-Harm, and Other Emergencies

• Note: If you are thinking about suicide or if you are considering harming yourself or others or if you feel that any other person may be in any danger or if you have any medical emergency, you must immediately call the emergency services and notify the relevant authorities. Seek immediate in-person assistance.
• Do not use the Platform or Provider Services for any of the aforementioned cases. The providers cannot provide the assistance required in any of these cases.
• The Platform is not a crisis service and cannot provide immediate assistance in crisis or self-harm situations. If you are in a crisis, reach out to your local emergency services immediately.

5. Medical Advice and Suitability

• The Platform is not intended for the provision of clinical diagnosis requiring an in-person evaluation, and you should not use it if you need any official documentation or approvals.
• In addition, the Platform is not intended for information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through the Platform.
• You should not disregard, avoid, or delay in obtaining in-person care from your doctor or other qualified professional because of information or advice you received through the Platform.

6. The License

• Subject to your compliance with this Agreement, BOTR provides you with a personal, revocable, limited, non-exclusive, royalty-free, and non-transferable licence to access and use the Platform and any Materials as a client.
• Unless otherwise stated, BOTR or its licensors own the intellectual property rights to the Platform and any Materials. All these intellectual property rights are fully reserved and belong to BOTR or its licensors.
• You may view, download for caching purposes only, and print pages, files, or other content from our website for your own personal use, subject to the restrictions set out in this Agreement.
• You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
• If you print off, copy, download, share, or repost any part of our site in breach of this Agreement, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
• For any information and content you share with the Platform, you grant us a licence to copy, display, use, distribute, modify, and adapt such information and content to enable us to provide the Platform and to improve our services. You agree that this licence is a royalty-free, perpetual, sublicensable, irrevocable, and worldwide licence to use the information and content.

7. Your Use of The Platform

• You hereby confirm that:
  • You are at least 18 years old.
  • All the information that you provide in or through the Platform is accurate, true, current, and complete, and that you will maintain such information as accurate, true, current, and complete. You can update your details directly on the Platform.
  • You consent to engaging with the Platform and understand that while it is designed to be a supportive tool, it does not replace professional mental health services.
  • You understand and consent to the nature of online mental health support facilitated through the Platform, including the benefits, potential risks, and limitations of these services.
  • You understand the inherent privacy and confidentiality risks of online communication and agree to use the Platform with this understanding.
  • You will use the Platform and its services solely for lawful purposes and in accordance with the guidelines and terms outlined in this Agreement.
  • You agree to not solicit or engage with Providers outside of the Platform and understand that all interactions should be conducted within the Platform.
• Emergency Contact Information
  • As part of using our Platform and Provider Services, we may request you to provide emergency contact information. This is a crucial safety measure in the context of mental health support.
  • In situations where you may be in immediate danger, experiencing a mental health crisis, or if a Provider assesses that there is a risk to your safety, having access to your emergency contact information allows us to take appropriate steps to ensure your safety.
  • By providing this information, you agree that Built On The Rock may, under certain circumstances, contact your designated emergency contact or appropriate emergency services.
  • It is your responsibility to ensure that your emergency contact information is up to date and accurate. If there are any changes to this information, you should update it promptly on the Platform.
  • Your emergency contact information will be handled in accordance with our Privacy Policy.

8. Unauthorised Use of The Platform

• Record, duplicate, or distribute your interactions with any person or service you interact with via the Platform.
• Use our intellectual property for advertisement or other purposes without expressed, written consent from us.
• Use the account of any other person for any reason or provide access to your account to others.
• Interfere with or disrupt or attempt to interfere with or disrupt any of our systems, services, servers, networks, or infrastructure.
• Violate any applicable local, state, national, or international law, statute, ordinance, rule, regulation, or ethical code in relation to your use of the Platform.
• Use the Platform in a manner that could damage, defame, or negatively impact BOTR or its reputation.
• Post, send, or deliver unsolicited email, advertisements, promotions of goods and services or malicious software, virus or code through the Platform.
• Post unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content that infringes on third party rights including intellectual property rights or encourages criminal actions or violates any applicable law.
• Attempt to gain unauthorised access to any portion or feature of the Platform or any systems or networks connected to it.

• You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to, our Platform. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
• You may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any proprietary notices or labels, licence, sublicense, transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use in any manner not expressly permitted herein, the Platform, Materials or any information obtained from the Platform.
• You may not make use of or seek or receive any services via the Platform if you are under the age of eighteen years. If you're under the age of eighteen years, please seek support from a suitable professional or trusted adult.

9. Features of The Platform

• The features and functionality of the Platform are determined solely by us and are subject to change, enhancement, or termination without notice.
• Ensure you have the latest version of your browser or operating system for optimal performance and security.
• Use of the Platform requires a minimum internet speed of:
  • 5 MBPS download speed
  • 2 MBPS upload speed
• For video-based sessions, the following hardware requirements are needed:
  • Functional camera/webcam
  • Functional speakers
  • Functional microphone

10. Providers

• The Providers are neither our employees nor agents nor representatives. All of the Providers we work with are approved by your church, accredited and/or registered with a professional body and adhere to professional and ethical standards.
• From time to time, we may also impose additional standards and guidance for the Providers to follow.
• Built On The Rock is not a healthcare provider. BOTR is a software company and website operator. We make the Platform available as an introduction platform for you to access mental health support from mental health advocates within your church community or third-party Providers. We do not deliver any Provider Services. Where you arrange to receive Provider Services, the legal agreement is between you and the Provider. We are not a party to that agreement or to any Provider Services
• You agree that BOTR is not responsible for the provider services or any information or advice delivered by providers. The provider services are provided by the relevant provider(s), not by BOTR, and you agree that BOTR is not liable for the actions or omissions of the relevant provider(s).
• You agree that BOTR is not responsible for any action that you take as a result of the use of the platform or any provider services. BOTR does not provide you with medical advice and we do not endorse the advice or information given by providers. The materials are not medical advice and should not be relied upon as such. We make no representation, express or implied, that the platform, material or content of any provider services is accurate or correct. Under no circumstances does BOTR recommend particular treatment for specific individuals. You should not rely on any specific information or advice given to you by a provider. In all cases, we advise that an appropriately qualified medical professional be consulted before any decisions are taken about whether treatment or a certain course of action is necessary, beneficial or harmful. You should never make health decisions based solely on the platform, materials or provider services.
• You hereby release us and agree to hold us harmless from any and all causes of action and claims of any nature resulting from the provider services, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any provider and/or any other content or information accessible through the platform.

11. Privacy

• By agreeing to this Agreement, you are also agreeing to the terms of the Privacy Policy (the “Privacy Policy”). The Privacy Policy addresses how we collect, use, disclose, and protect your personal information.
• The Privacy Policy is incorporated into and deemed a part of this Agreement. It outlines the purposes and legal bases for data use and handling.
• In addition, the same rules that apply regarding changes and revisions of this Agreement will apply to changes and revisions of the Privacy Policy. We will provide appropriate notice of any changes or updates to the Privacy Policy, and your continued use of the Platform will constitute your agreement to be bound by such changes or updates.

12. Keeping Your Account Details Safe

• If you choose, or are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.
• We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have if you fail to comply with this Agreement.
• If you know or suspect that someone else knows your user identification code or password, you must promptly notify us at hello@builtontherock.app. You agree that we will not be liable for any loss or damage that occurs due to someone else using your account either with or without your consent and/or knowledge other than as a result of our negligence.
• If you receive any file from us or from a Provider, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file. BOTR will not be held liable for any spyware, malware or any other malicious program transferred through such a file exchange. We recommend that you remain vigilant in securing your account details.

13. Indemnity

• You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following:
  • Your access to or use of the Platform
  • Any actions made with your account whether by you or by someone else
  • Your violation of any of the provisions of this Agreement
  • Your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right
  • Your communication, interactions and actions with the Provider(s) on our Platform
  • Your use of any Provider Services.
• This clause (Indemnity) shall survive the expiration or termination of this Agreement

14. Disclaimer

• The Platform and the Materials are provided “as is” without any representations or warranties, express or implied of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy.
• Without prejudice to the generality of the foregoing paragraph, we do not warrant that:
  • The Platform or our services will be constantly available, or available at all
  • The information on the Platform is complete, true, accurate or not misleading
  • You will be able to receive Provider Services from a particular Provider

15. Limitation of Liability

• To the fullest extent permitted by law, Built On The Rock Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or any services offered through the Platform.
• This Agreement will not exclude or limit any warranty implied by law that it would be unlawful to exclude or limit. Nothing in this Agreement limits or excludes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. Nothing in this Agreement shall be interpreted as attempting to exclude this liability.
• Other than the liability set out in 15.1 we will not be liable to you or any other party (whether under contract, negligence or otherwise) in relation to the content of, or use of, inability to use or otherwise in connection with the Platform, Materials or
  • Provider Services
  • For any direct loss
  • For any indirect, special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
• We exclude all implied warranties and other legal obligations implied by law, to the extent that it is lawful for us to do so.
• You understand, agree and acknowledge that our aggregate liability for damages arising with respect to this agreement and any and all use of the platform, materials or any provider services will not exceed the total amount of money paid by you (or by another party) in respect of your use of the platform in the 12 month period prior to the date of the claim.
• If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
• This section (Liability) shall survive the termination or expiration of this Agreement.
• By using the Platform, you agree that the exclusions and limitations of liability set out in this Agreement are reasonable. Prior to accepting these terms, if you disagree with the reasonableness of our exclusions and/or the limitation of liability, you agree to immediately cease using the Platform.

16. Third Party Websites

• Where our Platform or Materials contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as endorsement or approval by us of those linked websites or information you may obtain from them.
• We have no control over the contents of those sites or resources, including their privacy policies or how they handle user data. Your use of these third-party sites or resources is at your own risk.
• We shall not be liable for any loss or damage that may arise from your use of them, including, without limitation, any loss or damage resulting from your reliance on the completeness, accuracy, or existence of any advertising, products or other materials on, or available from, such sites or resources.
• If you decide to access any of the third-party websites linked to our Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
• When you leave our Platform, this Agreement and the Privacy Policy no longer govern. You should always check the terms of use and privacy policy of any third-party website before you provide any information or engage in any transactions.

17. Notices

• We may provide notices or other communications to you regarding this Agreement or any aspect of the Platform, by email to the email address that we have on record, by posting them online, or through any other communication means you provide us with.
• You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
• The date of receipt shall be deemed the date on which such notice is transmitted in the case of email, or the date of posting in the case of online notices.
• Notices sent to us must be delivered by email to hello@builtontherock.app.

18.Termination by BOTR

• Without prejudice to BOTR’s other rights under this Agreement, if you breach this agreement in any way, we may take such action as we deem appropriate to deal with the breach, including issuing a warning, suspending your access to the Platform (either temporarily or permanently), blocking devices using your IP address from accessing the Platform, contacting your internet service provider to request that they block your access to the Platform, and/or bringing legal proceedings against you.
• We may, at any time, without notice and without cause, suspend or terminate your account or your access to any Provider Services for any reason we deem necessary in our sole discretion, including but not limited to situations where we have reason to believe that your actions are causing harm or potential harm to you, a Provider, or any other user.

19.General

• If any provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that specific part will be deemed to be deleted, and the rest of the provision will continue in effect.
• This Agreement, including any other documents incorporated by reference, constitutes the entire agreement between you and BOTR in relation to your use of the Platform, Materials, and our services, and supersedes all previous agreements in respect of such use.
• BOTR may, at any time, transfer, sub-contract or otherwise deal with our rights and/or obligations under this Agreement without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under the Agreement under any circumstance without our written consent.
• Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, or employee of the other.
• A person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision in this Agreement.
• No waiver by either of us shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us or you from acting upon any continuing or subsequent breach or default.
• This Agreement, its subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We and you both agree to the exclusive jurisdiction of the courts of England and Wales.

20. Informed Consent

• In the context of our services, informed consent refers to your comprehension of, and agreement to, the nature and potential outcomes of the Provider services provided.
• Your interaction with the Providers requires your informed consent. The Providers will only proceed with actions or discussions that you have agreed to, and you can withdraw your consent at any time.
• You acknowledge that your informed consent is not just a one-time event, but a process that takes place over the course of your interactions with the Providers. You will be given opportunities to ask questions, receive answers, and provide your consent during various interactions with the Providers.
• If at any point you feel that your informed consent has been violated or if you have concerns about the informed consent process, please contact us immediately at hello@hbuiltontherock.app.

21. Contacting Us

• BOTR welcomes your questions or comments regarding this Agreement. If you have queries, please contact BOTR at: hello@builtontherock.app.
• If you have any concerns about a specific session, please report the session on the Platform.
• If you are in a crisis or any other person may be in danger, do not use this site or platform. Please contact your local emergency helpline immediately.

22. BOTR Professional Onboarding Service Terms of Service

22. BOTR Professional Onboarding Service Terms of Service

23. BOTR Mental Health Training Facilitator Terms of Service

24. BOTR-Led Mental Health Facilitator Training Terms of Use (for Clients)